Terms of service
Effective from and including 11 November 2026.
1. Who the terms apply to
These terms apply when a business (“you”) uses Tillbax. The service is made for businesses, not private individuals. By starting to use Tillbax you accept the terms.
2. The service
Tillbax gives you digital stamp and points cards that your customers save on their phone, a page where staff stamp cards, and a dashboard where you see statistics and manage the card. Which features you have depends on the plan you choose.
3. Price and payment
Prices are shown on tillbax.se and exclude VAT. You pay in advance for one month or one year at a time. There is no setup fee.
4. Lock-in, renewal and cancellation
There is no lock-in or notice period beyond the period you have paid for. The agreement renews automatically for a new period of the same length, and you receive a new invoice, unless you cancel no later than the day before the next period starts. You cancel by writing to hej@tillbax.se.
5. Refunds
A period that has started is not refunded, in full or in part. If the service has not worked because of a fault on our side, we will find a fair solution with you.
6. Changing plan
You can move to a bigger plan at any time. A move to a smaller plan takes effect from the next period.
7. Your responsibility
You are responsible for what you write on the card and in messages to your customers, for making sure your offers comply with the Swedish Marketing Practices Act (marknadsföringslagen), and for keeping staff logins secret.
8. Your customers' data
Your customers' data belongs to you. You are the data controller and Tillbax is the data processor, which means we only process the data to deliver the service to you. We never sell it and do not use it for our own marketing. When the agreement has ended we delete it within 90 days, and you can ask for a copy before then. The terms in this section are our data processing agreement with you.
9. Operation and changes
We do our best to keep the service running, but cannot promise it will never be down. Google and Apple control their wallets, and notifications only reach customers who have them turned on. We may improve the service and change these terms; we announce larger changes at least 30 days in advance.
10. Limitation of liability
We are not liable for indirect losses, such as lost sales. Our total liability is limited to the fees you paid us during the twelve months before the claim arose. This limitation does not apply in cases of intent or gross negligence.
11. Disputes
Swedish law applies. If we cannot solve a dispute together, it is settled by the Swedish courts.